All products need to be checked before using for faults or imperfections. Once the product has been used it cannot be returned to us, and we can no longer exchange or replace if a default is found.

Any product issues must be emailed to returns@pakt.com.au including your order number and photos attached.

All product descriptions and prices are made in good faith and shall be accurate to the best of our ability. Any errors in description or pricing will be rectified by us when brought to our attention. If a purchase is made based on an inaccurate description the customer will be entitled to a refund (the product must be unused).

Pakt will accept back an item in its original unused condition if the customer is not happy with the item. The customer will be responsible for the postage cost of returning the item (must be returned undamaged) and a store credit will be provided when it arrives back.

All goods sold by Pakt are guaranteed against defects for 48 hours from delivery receipt. You will need to contact us to arrange a return and replacement. If the item has been used, this voids this guarantee. All of our products are packed with extra care and checked before sending. If an item arrives damaged or is incorrect we need to be contacted within 48 hours. The item must not be used and may need to be returned. Pakt may refund return postage costs at our own discretion after assessment.

Products can not be returned due to:

• Damage caused by misuse or negligence.
• A change of mind by the customer.
• Any damage or imperfections stated in the item description when purchased.
• Returns or exchanges will only be accepted if you have received an incorrect or damaged item.
• You must contact us within 7 days of your parcel being delivered. If you have a damaged or incorrect item, contact us with photo or video evidence of what was received and we will contact you for further action.
• Ensure you thoroughly inspect all your products for breakages, faults, incorrect or missing items before use. If you do not report any problems with your item/s within 7 days of your parcel being delivered, we assume you received it without damage and it is in working order.
• We take no responsibility for providing refunds, exchanges or credit for items you damaged yourself after the fact. We also cannot accept returns for items that have been used.
• If your parcel is returned to the sender, we incur a return fee. To re-ship your order, this will incur a new delivery fee.
• We do not issue refunds for shipping or Premium Package Protection if your order has been returned to the sender.